Hi Tyler, thank you for taking the time to leave us a detailed review about your experience. Our intention is definitely not to damage the equipment you are storing, I apologize for the workarounds you had to do in order to ensure your paint does not scratch. I reviewed this with my product development team to come up with a solution to this problem. We will take the necessary steps to improve this product. Right now we have discussed additional padding for the straps that would come in the box. This could take some time to fully put in place, but it is important to us that we continue to improve not only our product quality but our customer experience.
We have a strap padding prototype that we just approved. Once we receive them we would be more than happy to send you the pack so you can place them on your straps to protect your paint.
Thank you,
